Our aim is at all times to provide you with an excellent service. However, there may be occasions when our service falls short of your expectations.


If you are unhappy with our service please write to our Principal Firm at the following addressCompliance Department The Right Mortgage  St. John’s Court, 70 St Johns Cl, Solihull B93 0NH  or by telephone on 01564732744 or by email to

  • Our principal will send you a written acknowledgement confirming receipt of your complaint and will inform you of the name or job title of the individual handling the complaint (together with details of the internal complaint handling procedures).
  • A final response will be issued within eight weeks of the initial receipt of your complaint or they will explain why they are not in a position to make a final response.
  • In the unlikely event that no response is provided by our Principal firm within the eight week period you are entitled to refer your complaint to the Financial Ombudsman Service.
  • If you remain dissatisfied with the final response you then have the right to refer the complaint to the Financial Ombudsman Service and must do so within six months.

For further information please refer to The Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR; Telephone: 0800 023 4567 or 0300 123 9123; Email:; or Website

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